Operations Center Specialists

Qvantel is a leading global provider of cloud-based Business Support Solutions (BSS). Our solutions help operators to make sense of all the data available, to better understand their customers and proactively address their needs. At the same time, we guide operator customers through their own digital transformation journey from traditional operators to full Digital Service Providers.

We are playing a vital role in developing communications and helping the world to be more connected. We are growing fast and we want our people to grow with us. Our vision is to become the industry’s most desirable BSS provider. Our mission is simple; to grow telecom operators’ business efficiency.

We are looking for future talents in our Service Operations Function

 

 Operations Center Specialists

 

Qvantel Operations Center is providing services in 24/7/365 to our global operator customers. We have high demands in Service Levels and we need to ensure continuance for our services in our Operations Center. That is why we want to build future talent network which we can use when new open positions rises in our Operations Center.

In the role of Operations Center Specialist you participate in the development and management of the availability, capacity, scalability and security of Qvantel service platforms. You are a member of the Global Operations Center as a part of Qvantel’s Service Operations unit. You will work in close co-operation globally with our Program units as well as Qvantels customers, partners and collaborators. You will work as part of the team enabling Qvantel to offer complete solutions to our customers. Work will be onsite in our Jyväskylä Office and we are working 24/7/365.

As an Operations Center Specialist you will get a broad view of services Qvantel provides to its customers. The role will give you possibility to utilize your skills in multiple ways, as well as develop your own expertise. Operations Center provides services to Qvantel’s internal and external customers. In the role of Operations Center Specialist you will be highly involved in event management, incident management and problem management processes.

Requirements:

  • Excellent customer service attitude combined to ability to manage technical challenges
  • Experience in maintaining and troubleshooting Linux OS.
  • Monitoring infrastructure related experience: Nagios, Prometheus, Grafana.
  • Understanding and experience of networks, storage, databases
  • Ability to coordinate and prioritize issues based on impact and urgency.
  • Fluent written and spoken English.

Experience considered as a benefit

  • Reporting and system documentation experience.
  • Troubleshooting skills. Capability to perceive complex systems and analyse & handle complex problems.
  • Good understanding about ITIL based processes.
  • Experience on Docker containers and related technologies.

What Qvantel offers:

  • Great colleagues who support your growth and makes you laugh everyday
  • Office with a view in the best place in Jyväskylä (Innova1)
  • Addition to the great things at the office we provide extensive health care and health benefit plus sports and culture benefit

Competence, commitment and care lead our way and combine us. We hope you share our values on your journey to become the newest member of the Qvantelee family!

Changing the game with us!

We offer interesting and challenging work in a fast-growing, customer-oriented tech-driven company! There are plenty of opportunities to learn, grow and progress in your career as we are simultaneously doing the same ourselves. Check more of the scenes behind the growth from our blog. You can also read our thoughts on business transformation here and here.

At Qvantel we have built a young, dynamic, international culture where people are motivated to learn and develop themselves, are used to working both independently as well as in teams, have a systematic, hands on working style and a can-do attitude. Our people are used to communicate across other cultures and time zones. A sense of humor can also come in handy. Here's a glimpse of your Finnish colleagues.

Don’t hesitate to ask for more information from Jari Alamaa via +358 50 3240293 or Lasse Luomanen via +358 400 761684. Please send your application with CV and salary request via our application form with no delay. Have a look at our tips before you write your application to get some inspiration.

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