Qvantel is a leading global provider of cloud-based Business Support Solutions (BSS). Our solutions help operators to make sense of all the data available, to better understand their customers and proactively address their needs. At the same time, we guide operator customers through their own digital transformation journey from traditional operators to full Digital Service Providers.
We are playing a vital role in developing communications and helping the world to be more connected. We are growing fast and we want our people to grow with us. Our vision is to become the industry’s most desirable BSS provider. Our mission is simple; to grow telecom operators’ business efficiency.
We are strengthening our Service Operations Function at Rome, Italy with a passionate
As a Customer Support Specialist, you will use critical thinking and defined operating procedures to perform Tier 1 Service Desk Support, resolving incidents and determining appropriate escalation path to other support groups to ensure effective and timely resolution of tickets. You also will be responsible for basic Configuration Management activities handling the Service Requests received from the customer.
Your role also includes the following:
As a person, you are a dynamic and pro-active solution finder who is able to grasp complex systems quickly. You are not afraid to voice concerns and give creative solution proposals when there are several ways to reach the desired outcome.
The competences you will bring with you:
Competence, commitment and care lead our way and combine us. We hope you share our values on your journey to become the newest member of the Qvantelee family!
Changing the game with us!
We offer interesting and challenging work in a fast-growing, customer-oriented tech-driven company! There are plenty of opportunities to learn, grow and progress in your career as we are simultaneously doing the same ourselves. Check more of the scenes behind the growth from our blog. You can also read our thoughts on business transformation here and here.
At Qvantel we have built a young, dynamic, international culture where people are motivated to learn and develop themselves, are used to working both independently as well as in teams, have a systematic, hands on working style and a can-do attitude. Our people are used to communicate across other cultures and time zones. A sense of humor can also come in handy. Here's a glimpse of your Finnish colleagues.
Please send your application with CV and salary request via our application form with no delay, and by 14th of December at the latest. Please note that we will handle only applications received through the system.
A new way to do Business Support Solutions.