Head of Operations Center

Qvantel is a leading global provider of cloud-based Business Support Solutions (BSS). Our solutions help operators to make sense of all the data available, to better understand their customers and proactively address their needs. At the same time, we guide operator customers through their own digital transformation journey from traditional operators to full Digital Service Providers.

We are playing a vital role in developing communications and helping the world to be more connected. We are growing fast and we want our people to grow with us. Our vision is to become the industry’s most desirable BSS provider. Our mission is simple; to grow telecom operators’ business efficiency.

We are strengthening our Service Operations Function in Jyväskylä, Finland with a passionate

 

Head of Operations Center

 

As Head of Operations Center you are leading and accountable of Global Operation Center function and providing the direction to the team. You will be leading the team and ensuring cost-effective 24x7x365 operational monitoring.
You will work closely with Pre-sales, customer services, service transition, product management and project management.

You will be responsible for strategic development of all aspects of the Operation Center function

  • Ensure the efficient 24x7x365 Operation Center utilization. Including manage staffing, recruitment, supervision, scheduling, development, evaluation across multiple global locations.
  • Monitoring development to fulfil requirements for 24/7/365 monitoring. Examine, refine, and develop the existing monitoring and metrics.
  • Define global Operations Center short and long-term strategies to ensure 24/7/365 Operations Center function meets current and future requirements.
  • Annual budgeting and forecasting

Requirements:

  • Experience of running and managing global function
  • Experience and knowledge of service operation/support
  • Knowledge of monitoring and alerting tools and system integration
  • Strong leadership / people skills and ability to prioritize and execute tasks in a high-pressure environment
  • Strong communication skills to provide updates to internal and external stakeholders on a regular basis
  • Fluent English

We appreciate:

  • Project Management skills
  • ITIL Service management knowledge
  • Knowledge of distributed services/Microservices
  • Knowledge or experience TELCO business
  • Experience in building and managing teams across the globe

Competence, commitment and care lead our way and combine us. We hope you share our values on your journey to become the newest member of the Qvantelee family!

Changing the game with us!

We offer interesting and challenging work in a fast-growing, customer-oriented tech-driven company! There are plenty of opportunities to learn, grow and progress in your career as we are simultaneously doing the same ourselves. Check more of the scenes behind the growth from our blog.

At Qvantel we have built a young, dynamic, international culture where people are motivated to learn and develop themselves, are used to working both independently as well as in teams, have a systematic, hands on working style and a can-do attitude. Our people are used to communicate across other cultures and time zones. A sense of humor can also come in handy. Here's a glimpse of your Finnish colleagues.

Please send your application in English with CV and salary request via our application form with no delay. 

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Qvantel

A new way to do Business Support Solutions.