Service Designer

Qvantel is a leading global provider of cloud-based Business Support Solutions (BSS). Our solutions help operators to make sense of all the data available, to better understand their customers and proactively address their needs. At the same time, we guide operator customers through their own digital transformation journey from traditional operators to full Digital Service Providers.

We are playing a vital role in developing communications and helping the world to be more connected. We are growing fast and we want our people to grow with us. Our vision is to become the industry’s most desirable BSS provider. Our mission is simple; to grow telecom operators’ business efficiency.

We are strengthening our Customer Transformation Function in Helsinki, Finland with a passionate

 

Service Designer

 

For our Customer Experience Team.
To meet the increasing demand of the ongoing programs and prospect customers, the CX team is looking for a colleague not only with CX insight, but also with product and technical knowledge. This role should extend the versatility of the team and complement to our current capabilities of CX and UX design with deeper knowledge on functional and architectural design, thus strengthens our collaboration with Product, Solutions, and QA teams.

 

Tasks description:

  • CX support for ongoing programs
    • Elicit stakeholder requirements related to CX and align the input for business scenarios with both internal (product and program) and external (customer) parties.
    • Creation of business scenarios list under each customer journey, as part of scoping exercise for the program milestones.
    • Connect business scenarios with functional design (Use Cases) and release items (features, user stories), propose prioritization from CX pov for rational release planning and justifying solution increments towards the customer.
    • Collect and connect business flows designed in the Use Cases, review the consistency from CX pov, propose and coordinate changes with product and solution teams.
    • Support UAT planning with Business Scenarios, actively participate in both the alignment with customer, and communication with internal QA team.
  • Maintain CX-related artefacts within Qvantel reference material
    • Maintain and enrich the content of CX artefacts such as Methodology, Customer Journeys, Business Scenarios, etc, and ensure correct and updated connection with other artefacts (e.g. Stakeholder Requirements, Use Cases, etc.) in Confluence, Jira, and Jama whenever applicable.
  • New customer engagement
    • Lead customer journey workshops.
    • Analysis for new stakeholder requirements from the Customer Journeys.
    • Work with product, program and solutions team to effectively plan and ensure the implementation of customer journeys.

Key requirements

  • Understand Customer Journey framework and methodology. Past participation with CX activities is required, e.g. CJ workshops, fieldwork, script analysis, Use Case alignment, etc. Wider participation across different activities is preferred.
  • Advanced knowledge in functional design and business processes. Track record with solid work experience on business analysis, solution architecture, testing, and software development is strongly preferred. Work experience on at least two of these areas is required.
  • Excellent communications skills and the ability to convince and align with customer.
  • Relevant education with at least 5-7 years of relevant work experience.
  • Ability to travel extensively often for extended (several consecutive weeks) periods of time
  • Highly efficient, well-structured and thrive under pressure

 

Competence, commitment and care lead our way and combine us. We hope you share our values on your journey to become the newest member of the Qvantelee family!

Changing the game with us!

We offer interesting and challenging work in a fast-growing, customer-oriented tech-driven company! There are plenty of opportunities to learn, grow and progress in your career as we are simultaneously doing the same ourselves. Check more of the scenes behind the growth from our blog.

At Qvantel we have built a young, dynamic, international culture where people are motivated to learn and develop themselves, are used to working both independently as well as in teams, have a systematic, hands on working style and a can-do attitude. Our people are used to communicate across other cultures and time zones. A sense of humour can also come in handy. Here's a glimpse of your Finnish colleagues.

Please send your application in English with CV and salary request via our application form with no delay.
Please note that Qvantel is not supporting relocation so we will prefer candidates in local presence with valid local working permits.

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A new way to do Business Support Solutions.