Operations Center Specialist

Qvantel is a leading global provider of cloud-based Business Support Solutions (BSS). Our solutions help operators to make sense of all the data available, to better understand their customers and proactively address their needs. At the same time, we guide operator customers through their own digital transformation journey from traditional operators to full Digital Service Providers.

We are playing a vital role in developing communications and helping the world to be more connected. We are growing fast and we want our people to grow with us. Our vision is to become the industry’s most desirable BSS provider. Our mission is simple; to grow telecom operators’ business efficiency.

We are strengthening our Service Operations Function in Jakarta, Indonesia with a passionate

 

Operations Center Specialist

 

Operations Center Specialist is responsible for proactive monitoring, troubleshooting, and resolution of application/system events. Perform technical analysis of system events that are raised via active monitoring tools, resolving the issues or, depending upon complexity, escalating the issue to system administration level. Perform routine application/system operational management activities to prevent incidents to occur.

Requirements:

  • Good customer service attitude combined with the ability to manage technical challenges. 
  • Strong problem-solving/analytical skills and ability to co-operate with different internal teams, and with customer. 
  • Solid communication skills in English.

 

We appreciate:

  • Experience from Linux server environment monitoring and maintenance. 
  • Experience or understanding of monitoring tools, e.g. Nagios and Prometheus 
  • Understanding of issue tracking systems and issue management processes. 
  • Understanding about ITIL based Service Operations processes. 
  • Reporting and system documentation experience.

 

Work to be happen in 2 day-time shifts. (Global OC working 24/7 in 3 shifts - can be future of this role, too)

Competence, commitment and care lead our way and combine us. We hope you share our values on your journey to become the newest member of the Qvantelee family!

Changing the game with us!

We offer interesting and challenging work in a fast-growing, customer-oriented tech-driven company! There are plenty of opportunities to learn, grow and progress in your career as we are simultaneously doing the same ourselves. 

At Qvantel we have built a young, dynamic, international culture where people are motivated to learn and develop themselves, are used to working both independently as well as in teams, have a systematic, hands on working style and a can-do attitude. Our people are used to communicate across other cultures and time zones. A sense of humour can also come in handy. 

Please send your application in English with CV and salary request via our application form with no delay.
Please note that Qvantel is not providing relocation support so we will prefer candidates in local presence with valid local working permits.

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A new way to do Business Support Solutions.